Meet the team
The Kew Care Group is operated by Josie Dalli and has grown slowly since she started it in 2003. Josie is a physiotherapist with a long-standing special interest in elderly care and rehabilitation. She has worked in elderly care homes for many years. Helen Haughton is the Regional Manager who oversees the Bristol and Gloucester homes and she has a very wise head on young shoulders, supporting the management teams to support the staff to support you the service users.
The staff team at Kew Care Group homes and in the management teams are highly valued through the continuous professional development and regular supervision and appraisal. They are the key to the community of each home and their passion for what they do shows in the care that they provide.
RISA BIGGS - Duty Manager, Cleeve Lodge
I am Cerisa Biggs, known as Risa and I work as the Duty Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship. I currently take charge of the day-to-day running of the Home and am supported by Helen Haughton, Registered Manager.
I am currently undertaking my level 5 Diploma in Leadership & Management. I have already gained my NVQ2 & NVQ3 in Health & Social Care. I first started working in care in 1998 and moved to Cleeve Lodge in 2008.
Outside of work, I live with my partner, Aaron of 15 years, and my children Lewis (14), Kieran (12) and Sophie (11). My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile. The most important lesson that I have learnt has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.
HELEN HAUGHTON - Registered Manager, Cleeve Lodge and Regional Manager.
I am Helen Haughton, Registered Manager at Cleeve Lodge Residential Home in Downend. I also support the Homes in the Kew Care Group as Regional Manager. I started working in health & social care in 2001 when I graduated from Cardiff University and joined Kew Care Group in 2008 shortly after the purchase of the Home.
I initially intended to teach primary aged children but after working in Care Homes during holiday periods was drawn to elderly care. I have a BA degree in Education and achieved my Level 5 Diploma in Leadership & Management in 2013.
Outside of work, I live with my partner, Edward and two children, Molly (11) and Jack (6). All three of them challenge me every day and make me proud. Our household also consists of two cats, Bella & Loki and 4 guinea pigs. We live a bit of 'The Good Life' growing as many fruit and vegetables as we can and they rarely make it to the kitchen without being eaten first.
We enjoy travelling as much as possible, both throughout the UK camping and abroad for long weekends. Most enjoyable was a recent trip exploring Sorrento, Capri & Pompeii and a camping trip in Devon last year watching the spectacular meteor shower. I love to sing along to catchy tunes, but rarely know who is actually singing. I love Bruno Mars and am lucky enough to be seeing him perform in London this year. The most important lesson learnt has been that it takes a lot more energy to be bitter than to move on. The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.
RAYNA POWELL - Manager, The Manor Cottage
My name is Rayna Powell and I am the manager of The Manor Cottage Residential Home in Frenchay. We as a team are dedicated to fulfilling our residents lives in the best way possible, We go above and beyond to cater to each individual needs.
I am currently undertaking my level 5 Diploma in Leadership and Management. I have already gained my NVQ 3 in Health and Social Care. I first started working in care in 2006, I moved to our sister home Cleeve Lodge in 2011, where I found the confidence to progress my career and work my way up through different job roles. I moved to The Manor Cottage in 2016.
Outside work, I live with my Husband and two beautiful children, my family is my life. The Most important lesson that I have learnt is to “Face your Fear” Fear can hold us back from experiencing everything that life has to offer! The Best piece of advice that I was once given was to “NEVER GIVE UP ON YOUR HOPES AND DREAMS”.
DIANE DENYER - Registered Manager, Green Willow
I started working in health and social care approximately thirty years ago and joined the Kew Care Group in March 2014. In my career, I have worked as a manager with people with learning disabilities, dementia and residential care. I have achieved the Registered Manager’s Award and a Diploma in Dementia Care.
My Husband died 8 years ago which meant another stage in my life. Outside work, I live with my Border terrier Riley. Riley comes to work with me every day and he has proved a very popular member of the team. I have two daughters, Sarah and Jo, and a grandson, Seth. I enjoy socialising with friends and family, this is a very important part of my life! When Victor was alive we loved to go on short breaks to Prague, Poland, Dublin, Germany and more also long haul to Thailand, Australia, Hong Kong and Singapore. This year I will be enjoying a holiday with my family in Tenerife and later in the year to Spain.
I love to sing around the home, at times Riley joins in much to the amusement of the residents and staff. Victor used to say I ‘had the voice of an angel’ but I am sure others would not say the same! I think it is important to laugh and have a sense of humour in life! The most important lesson life has taught me is to be grateful for what you have and not for what you haven’t! I always remember that teamwork is important, you achieve more, it is never down to one person.
Westbourne Nursing Home
LORRAINE BOOTH - Registered Manager
I am the Registered Manager at Westbourne Nursing Home and I have been working here for over a decade. I joined in 2005 and have worked in all facets of the home, from the kitchen and care to housekeeping and laundry. I have worked hard to progress to Management and love being the Registered Manager of Westbourne. In fact, I am often at Westbourne more than I am at home.
I have previous management experience within the catering environment and have my Level 5 Diploma in Leadership for Health and Social Care. I enjoy spending my free time with my children and grandchildren.
The best lesson I have learnt is that whatever job you do, Communication is the key. And I have always found the most success when my team and I give 100% dedication and commitment to the job that we do.
BEN MILLIN - Lead Nurse
My name is Ben and I am the lead nurse at Westbourne nursing home. I am a registered general nurse and have always enjoyed caring for older people. I qualified as a nurse in 2005 from the University of West of England.
I have experience in caring for older people, dementia care, neurology and end of life care.
I wanted to become a nurse from a young age, following in my mums footsteps.I am passionate about person-centred care and always work to the best of my ability to ensure that the residents have a smile on their face.
I am a family man and when I am not at work I enjoy spending time with my wife and our three beautiful daughters.'
Kew Care Group
JOSIE DALLI - Operations Director, Kew Care Group
I am the Operations Director of Kew Care Group and I support all the residents and the teams of staff at our four homes. I visit the homes regularly to check quality, to offer support and to share new initiatives.
I am a physiotherapist by training and I have always loved working with the elderly. I went back to the NHS after having kids but decided that Care Homes would give me the perfect flexibility and the group started in 2002. I love my job and the ever-evolving challenges that it brings. My husband Dominic works in the City of London and he is also a director of the Care Home business. His skills ensure that the homes run like clockwork and meet all the right budgets.
I also love my family and my children Luke and Grace who are moving into teenage-hood and keeping me on my toes. We also have a dog and a cat. I love walking and working in my garden. We go on holiday to Portugal every year and love travelling further afield when we can.
The best piece of advice that I have ever read is in a quote from Maya Angelou – “People will forget what you said, people will forget what you did, but they will never forget how you made them feel” and I try to remember this at work and at home!
KARA MORALLY - PA and website management, Kew Care Group
I manage the Kew Care Group website keeping the world up to date with the news and events happening around all four homes. Each week we give you a sneak preview into the lives of our residents and staff, sharing, seasonal events, birthdays and anniversaries, fun activities and other special moments. We also have a page on carehome.co.uk that I manage weekly, besides looking after the website I also act as PA to Josie Dalli at Kew Care Group assisting her in and out of the office.
Before working for Kew Care Group I worked as a nanny looking after Luke and Grace, Josie and Dominic’s children. Childcare is my first love and I have had the opportunity and privilege to work in this field in many different settings, and still do. I was offered by Josie to take on the role of PA and website management, once the children became older and I jumped at the chance to move into this role and develop new skills but, also stay close and connected to the family that had become just that to me.
Life has taught me- “When one door closes, another one opens” Alexander Graham Bell and also to “hang on tightly and let go lightly” John Denver.