Meet the team
The Kew Care Group is operated by Josie Dalli and has grown slowly since she started it in 2003. Josie is a physiotherapist with a long-standing special interest in elderly care and rehabilitation. She has worked in elderly care homes for many years. Helen Haughton is the Regional Manager who oversees the Bristol and Gloucester homes and she has a very wise head on young shoulders, supporting the management teams to support the staff to support you the service users.
The staff team at Kew Care Group homes and in the management teams are highly valued through the continuous professional development and regular supervision and appraisal. They are the key to the community of each home and their passion for what they do shows in the care that they provide.
RISA BIGGS - Registered Manager, Cleeve Lodge
I am Cerisa Biggs, known as Risa, Registered Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship.
I first started working in care in 1998 and moved to Cleeve Lodge in 2008. I have NVQ Level 2&3 in Health & Social Care and achieved my Level 5 Diploma in Leadership & Management early this year 2018.
Outside of work, I live with my partner, Aaron of 15 years, and my children Lewis (14), Kieran (12) and Sophie (11). My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile. The most important lesson that I have learnt has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.
RAYNA POWELL - Manager, The Manor Cottage
My name is Rayna Powell and I am the manager of The Manor Cottage Residential Home in Frenchay. We as a team are dedicated to fulfilling our residents lives in the best way possible, We go above and beyond to cater to each individual needs.
I am currently undertaking my level 5 Diploma in Leadership and Management. I have already gained my NVQ 3 in Health and Social Care. I first started working in care in 2006, I moved to our sister home Cleeve Lodge in 2011, where I found the confidence to progress my career and work my way up through different job roles. I moved to The Manor Cottage in 2016.
Outside work, I live with my Husband and two beautiful children, my family is my life. The Most important lesson that I have learnt is to “Face your Fear” Fear can hold us back from experiencing everything that life has to offer! The Best piece of advice that I was once given was to “NEVER GIVE UP ON YOUR HOPES AND DREAMS”.
BERNIE ALLFRAY - Manager, Green Willow
I am the manager of Green Willow Care Home in East Preston. Green Willow is a hotel standard ‘home from home.’ Our team are dedicated to upholding the reputation we have built in recent years. I have worked at Green Willow for almost six years. In that time I have progressed from completing a level 3 in Health and Social Care, then Level 4 and finally my Level 5 in Leadership and Management. I have always been passionate about the Home, our wonderful residents and delivering the best care for them.
Outside of work, I have 5 grown up children and 4 grandchildren, as well as my partner, Paul and my cat, Felix. I enjoy living a healthy lifestyle, keeping fit and am a bit of an environmentalist. Having said that I do enjoy the odd gin and tonic or three! I live my life with this quote in mind: ‘We do not inherit the Earth from our ancestors, we borrow it from our children.’
Westbourne Nursing Home
Nicky Worrallo - Manager, Westbourne
My name is Nicky Worrallo and I have been caring for people for 30 years in all areas of the care sector.
My career started at the tender age of 18 when I started to work at Cheltenham General Hospital as a Nursing Auxiliary and I soon began to understand that is where I would be dedicating my work life, caring for others.
I have been very fortunate to have worked with some wonderful people over the years that have been brilliant mentors and have given me opportunities to progress into the role of a manager, but by heart, I still feel that I am a carer.
I have previously managed Live in Care companies and travelled all over the UK and the Channel Islands which was a wonderful experience. I have also worked with young adults with acquired brain injuries, elderly people in their own homes as a Warden and also I managed a large residential service in Cheltenham recently before I started to manage Westbourne House.
I was born in Gloucester and I have all my family near so I am able to appreciate all aspects of my life and am able to be committed to managing and caring for the residents and staff at Westbourne House whilst being close to home.
I aim to work along with the staff team to continue to promote a high standard of quality care for the residents and to give opportunities for the staff to grow within their roles as I know that they are dedicated in the work they do and whatever role, they are valued by me and the management team.
We are extremely fortunate here at Westbourne House to have our Director, Josie and Helen our Operations Manager who get actively involved in ensuring the well being of the residents and staff team and visit us regularly.
I enjoy travelling and learning about different cultures and have had the opportunity to travel to some beautiful countries and met some very interesting characters along the way.
I am very fortunate to have a lovely granddaughter who I have encouraged to enjoy travelling and we holiday together every year.
My own daughters are now grown aged 27 and 24 and they are both working in the healthcare service.
I hope that Westbourne House continues to flourish, I feel very fortunate to be working with a very committed and loyal staff team.
Kew Care Group
JOSIE DALLI - Operations Director, Kew Care Group
I am the Operations Director of Kew Care Group and I support all the residents and the teams of staff at our four homes. I visit the homes regularly to check quality, to offer support and to share new initiatives.
I am a physiotherapist by training and I have always loved working with the elderly. I went back to the NHS after having kids but decided that Care Homes would give me the perfect flexibility and the group started in 2002. I love my job and the ever-evolving challenges that it brings. My husband Dominic works in the City of London and he is also a director of the Care Home business. His skills ensure that the homes run like clockwork and meet all the right budgets.
I also love my family and my children Luke and Grace who are moving into teenage-hood and keeping me on my toes. We also have a dog and a cat. I love walking and working in my garden. We go on holiday to Portugal every year and love travelling further afield when we can.
The best piece of advice that I have ever read is in a quote from Maya Angelou – “People will forget what you said, people will forget what you did, but they will never forget how you made them feel” and I try to remember this at work and at home!
KARA MORALLY - PA and website management, Kew Care Group
I manage the Kew Care Group website keeping the world up to date with the news and events happening in all four homes. Each week we give you a sneak preview into the lives of our residents and staff, sharing, seasonal events, birthdays and anniversaries, fun activities and other special moments. We also have a page on carehome.co.uk that I manage weekly, besides looking after the website I also act as PA to Josie Dalli at Kew Care Group assisting her in and out of the office.
Before working for Kew Care Group I worked as a nanny looking after Luke and Grace, Josie and Dominic’s children. Childcare is my first love and I have had the opportunity and privilege to work in this field in many different settings, and still do. I was offered by Josie to take on the role of PA and website management, once the children became older and I jumped at the chance to move into this role and develop new skills but, also stay close and connected to the family that had become just that to me.
Life has taught me- “When one door closes, another one opens” Alexander Graham Bell and also to “hang on tightly and let go lightly” John Denver.