Meet the team

Manor Cottage

RAYNA POWELL - Manager, The Manor Cottage

My name is Rayna Powell and I am the manager of The Manor Cottage Residential Home in Frenchay. We as a team are dedicated to fulfilling our residents lives in the best way possible, We go above and beyond to cater to each individual needs.

I have my level 5 Diploma in Leadership and Management having already gained my NVQ 3 in Health and Social Care. I first started working in care in 2006, I moved to our sister home Cleeve Lodge in 2011, where I found the confidence to progress my career and work my way up through different job roles. I moved to The Manor Cottage in 2016. I really enjoyed the focus on excellence in End of Life care that we had to have to recently gain our Gold Standard Framework accreditation for those at the end of their lives. 

Outside work, I live with my Husband and two beautiful children, my family is my life. The Most important lesson that I have learnt is to “Face your Fear” Fear can hold us back from experiencing everything that life has to offer! The Best piece of advice that I was once given was to “NEVER GIVE UP ON YOUR HOPES AND DREAMS”.

Cleeve Lodge

RISA Jobbins - Registered Manager, Cleeve Lodge

I am Cerisa Jobbins, known as Risa, Registered Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship. We also have a Quiet Wing focussed on those Residents who benefit from a peaceful and secure environment.

 I first started working in care in 1998 and moved to Cleeve Lodge in 2008. I have NVQ Level 2&3 in Health & Social Care and achieved my Level 5 Diploma in Leadership & Management early this year 2018.

Outside of work, I live with my partner, Aaron and my children Lewis, Kieran, and Sophie. My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile. The most important lesson that I have learned has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.

Green Willow

Amy-Louise Lee - Manager, Green Willow

I have worked in care since I was 17, starting off as a kitchen junior and housekeeper, before moving into domiciliary care for three years. I started at Green Willow in 2015 as a care assistant. I grew up in a family who worked in health and social care, that supported me in undertaking my Level 5 in leadership and management. I oversee our Facebook page updating the world on the goings-on of the home! I enjoy travelling the world, I can usually be found in the sun cocktail in hand! My two favourite quotes are: “If there’s even a slight chance at getting something that will make you happy, risk it. Life is too short, and happiness too rare.” & “Your value doesn’t decrease based on someone’s ability to see your worth.”

Westbourne Care Home

MELANIE MARCHANT - Manager, Westbourne

My name is Melanie Marchant, known as Mel and I am the Manager of Westbourne Care Home in Gloucester. Myself and my dedicated team care for older people ensuring that they lead a happy and fulfilling life. We go by the motto of “Our Residents do not live in our workplace, we work in their home”

I have worked in the care sector for 27 years. I have achieved my NVQ levels 2, 3 and 5. Recently I won the Dementia Lead of the Year 2023 Award for Gloucestershire and I am proud of how the Westbourne specialism in Dementia Care has developed. 

My working life has consisted of all types of care settings including Nursing, Dementia and psychiatry.

I had lived and worked my whole life in Bexhill, East Sussex until a year ago when I moved to Gloucestershire.

Outside of Westbourne, I live with my husband, Steve. I enjoy keeping fit, especially Zumba! And spending time with my family and friends. We enjoy holidaying in Cyprus.

I live by the quote ….. Alone we can do so little, together we can do so much – Helen Keller

Kew Care Group

JOSIE DALLI - Operations Director, Kew Care Group

I am one of Directors of Kew Care Group and I support all the residents and the teams of staff at our four homes. I visit the homes regularly to check quality, to offer support and to share new initiatives. I work closely with Helen Haughton (Operations Manager) and Amanda Sloper (Business Operations Manager) to ensure that all homes work at the standards that we expect and that all staff are supported so that they can provide the best care possible. 

I am a physiotherapist by training and I have always loved working with the elderly. I went back to the NHS after having kids but decided that Care Homes would give me the perfect flexibility and the group started in 2002. I love my job and the ever-evolving challenges that it brings. My husband Dominic works in the City of London and he is also a director of the Care Home business. His skills ensure that the homes run like clockwork and meet all the right budgets. 

I love my family and have a bit more time now that the kids have left home - I am started to find out how rewarding volunteering can be in the local community. I love walking the dog and working in my garden. We go on holiday to Portugal every year and love travelling further afield when we can.

The best piece of advice that I have ever read is in a quote from Maya Angelou – “People will forget what you said, people will forget what you did, but they will never forget how you made them feel” and I try to remember this at work and at home!

KARA MORALLY - PA and Website Management- Content Creator, Kew Care Group

I manage the website for Kew Care Group, which involves creating content and keeping everyone updated on the latest news and events taking place in all four homes. Each week, we offer a sneak peek into the lives of our residents and staff, sharing seasonal events, birthdays and anniversaries, fun activities, and other special moments. I also manage the care homes pages on carehome.co.uk, which I update weekly, in addition to taking care of the care home's social media content. Apart from managing the website, I also work as a PA for Josie Dalli at Kew Care Group, assisting her both in and out of the office.

Before joining Kew Care Group, I worked as a nanny, looking after Luke and Grace, Josie and Dominic's children. Josie offered me the role of PA and website manager when the children grew older, and I jumped at the opportunity to develop new skills while staying connected to the family that had become close to me. Childcare is my first love, and I have worked in this field in many different settings. As a new parent, I have decided to take a break from working in childcare settings outside of my own home, although I may return in the future.

Life has taught me to "hang on tightly and let go lightly" (John Denver) and that "when one door closes, another one opens" (Alexander Graham Bell).

HELEN HAUGHTON - Operations Manager, Kew Care Group

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager. I started working in health & social care in 2001 when I graduated from Cardiff University and joined Kew Care Group in 2008. I was the Registered Manager of Cleeve Lodge Residential Home for 10 years achieving an Outstanding CQC rating in 2018. In addition to this, I had been working alongside the other Managers within the Group for several years but took on the operations role full-time in 2018 and now split my time between the four Homes.