Meet the team

The Kew Care Group was started by Josie Dalli and her husband Dominic in 2003 and it has grown slowly since then focussing on small, quality homes where personal care can be the priority. Josie is a physiotherapist with a long-standing special interest in elderly care and rehabilitation. She has worked in elderly care homes for many years.

Helen Haughton is the Operations Manager who oversees the day to day running of the homes and she has a very wise head on young shoulders, supporting the management teams to support the staff to support you, the service users. She is very ably assisted by Amanda Sloper who is our Operations Business Manager working with the home's finance and admin staff and ensuring that well-being, events and housekeeping etc, fit perfectly with the care focus.

The staff team at Kew Care Group homes and in the management teams are highly valued through their continuous professional development and regular supervision and appraisal. They are the key to the community of each home and their passion for what they do shows in the care that they provide.

Manor Cottage

RAYNA POWELL - Manager, The Manor Cottage

My name is Rayna Powell and I am the manager of The Manor Cottage Residential Home in Frenchay. We as a team are dedicated to fulfilling our residents lives in the best way possible, We go above and beyond to cater to each individual needs.

I have my level 5 Diploma in Leadership and Management having already gained my NVQ 3 in Health and Social Care. I first started working in care in 2006, I moved to our sister home Cleeve Lodge in 2011, where I found the confidence to progress my career and work my way up through different job roles. I moved to The Manor Cottage in 2016. I really enjoyed the focus on excellence in End of Life care that we had to have to recently gain our Gold Standard Framework accreditation for those at the end of their lives.

Outside work, I live with my Husband and two beautiful children, my family is my life. The Most important lesson that I have learnt is to “Face your Fear” Fear can hold us back from experiencing everything that life has to offer! The Best piece of advice that I was once given was to “NEVER GIVE UP ON YOUR HOPES AND DREAMS”.

Cleeve Lodge

RISA JOBBINS - Registered Manager, Cleeve Lodge

I am Cerisa Jobbins, known as Risa, Registered Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship. We also have a Quiet Wing focussed on those Residents who benefit from a peaceful and secure environment.

I first started working in care in 1998 and moved to Cleeve Lodge in 2008. I have NVQ Level 2&3 in Health & Social Care and achieved my Level 5 Diploma in Leadership & Management early this year 2018.

Outside of work, I live with my partner, Aaron and my children Lewis, Kieran, and Sophie. My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile. The most important lesson that I have learned has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.

Green Willow

AMY LOUISE-LEE - Manager, Green Willow

Hi, I’m Amy, Manager of Green Willow a small home in West Sussex near the sea! We support residents over 65 with short stays where needed, or if daily support is required and individuals have made the hard decision to stay here permanently. We are very much an extended family to the residents and staff, we share in each other's joys and celebrations and are there through the sadder times. Our annual Jazz In the Garden festival is known widely throughout the community!

I started working at Green Willow in 2015 as a care assistant before taking on the Manager role in 2020. I grew up in a family that worked in health and social care, which supported me in undertaking my Level 5 in leadership and management.
I have two young boys, Theodore & Zachary who are 3 & 1 years old, who regularly visit the home, and join in with the many wonderful activities our home has to offer, I’m passionate about inter-generational activities and love that my children can have a positive impact on those I look after. One of my favourite quotes is “Somewhere inside all of us is the power to change the world” from the BFG - Roald Dahl, often we forget that one small interaction can change the course of someone’s entire day for the better, and is one of the many reasons I started working in care from the age of 17.

Westbourne Care Home

KARINA STEPHENS - Registered Manager, Westbourne

I began my journey at Westbourne as a care assistant in 2015 when it operated as a nursing home. Overcoming my battle with cancer inspired me to pursue a career aimed at giving back to society. In 2021, I was appointed as Deputy Manager of Westbourne and worked towards completing my NVQ 5 in leadership and management to succeed Mel Marchant as the Registered Manager. Having earned my Dementia Lead Award in 2022, I am now striving toward The Gold Standards Framework award, driven by my passion for providing the best end-of-life care for our residents.

Beyond work, I find joy in spending time with my partner Rich and my family. With two grown-up children, one of whom has followed my path into the care industry, I believe in leading by example. At Westbourne, we embody the motto "Our Residents do not live in our workplace, we work in their homes," acknowledging the privilege of being part of their lives.

Kew Care Group

JOSIE DALLI - Operations Director, Kew Care Group

I am one of Directors of Kew Care Group and I support all the residents and the teams of staff at our four homes. I visit the homes regularly to check quality, to offer support and to share new initiatives. I work closely with Helen Haughton (Operations Manager) and Amanda Sloper (Business Operations Manager) to ensure that all homes work at the standards that we expect and that all staff are supported so that they can provide the best care possible.

I am a physiotherapist by training and I have always loved working with the elderly. I went back to the NHS after having kids but decided that Care Homes would give me the perfect flexibility and the group started in 2002. I love my job and the ever-evolving challenges that it brings. My husband Dominic works in the City of London and he is also a director of the Care Home business. His skills ensure that the homes run like clockwork and meet all the right budgets.

I love my family and have a bit more time now that the kids have left home - I am started to find out how rewarding volunteering can be in the local community. I love walking the dog and working in my garden. We go on holiday to Portugal every year and love travelling further afield when we can.

The best piece of advice that I have ever read is in a quote from Maya Angelou – “People will forget what you said, people will forget what you did, but they will never forget how you made them feel” and I try to remember this at work and at home!

KARA MORALLY - PA and Website Management- Content Creator, Kew Care Group

I manage the website for Kew Care Group, which involves creating content and keeping everyone updated on the latest news and events taking place in all four homes. Each week, we offer a sneak peek into the lives of our residents and staff, sharing seasonal events, birthdays and anniversaries, fun activities, and other special moments. I also manage the care homes pages on carehome.co.uk, which I update weekly, in addition to taking care of the care home's social media content. Apart from managing the website, I also work as a PA for Josie Dalli at Kew Care Group, assisting her both in and out of the office.

Before joining Kew Care Group, I worked as a nanny, looking after Luke and Grace, Josie and Dominic's children. Josie offered me the role of PA and website manager when the children grew older, and I jumped at the opportunity to develop new skills while staying connected to the family that had become close to me. Childcare is my first love, and I have worked in this field in many different settings. As a new parent, I have decided to take a break from working in childcare settings outside of my own home, although I may return in the future.

Life has taught me to "hang on tightly and let go lightly" (John Denver) and that "when one door closes, another one opens" (Alexander Graham Bell).

HELEN HAUGHTON - Operations Manager, Kew Care Group

I am Helen Haughton, I support the Homes in the Kew Care Group as Operations Manager. I started working in health & social care in 2001 when I graduated from Cardiff University and joined Kew Care Group in 2008. I was the Registered Manager of Cleeve Lodge Residential Home for 10 years achieving an Outstanding CQC rating in 2018. In addition to this, I had been working alongside the other Managers within the Group for several years but took on the operations role full-time in 2018 and now split my time between the four Homes.

AMANDA SLOPER – Operations Business Manager

I have worked for Kew Care Group for 15 years. In January 2019 I was promoted to Operations Business Manager and now look after the finances of the 4 Homes within the Group along with keeping an eye on well-being, activities and events. I previously worked at Cleeve Lodge initially as an Administrator, which I loved and would always make time to take the residents out to visit local attractions and still continue to do this across the Homes. I have an NVQ 3 in leadership and management and enjoy working for Kew Care group as it has a very personal approach to staff and promotes a homely feeling in each of their Homes.

I have been married for 25 years to Gary and have two grown-up Sons. I enjoy family time when not working which consists of holidays, weekends away and family board games that can get very competitive!!!

Someone asked me, if I had a choice what would I choose in life to be Wealthy, Healthy or Happy? I chose happy because if you are always happy, nothing much else matters.

Kew Care Group Trainer & Dementia Lead - Mel Marchant

I have worked in Health and social care for over 30 years, the last 12 years as a Registered Manager, with my final 5 years at Westbourne.

In 2021, I completed a 12-week Dementia Lead Course, which led me to obtain my Train the Trainer certification in Dementia Awareness, provided by the Gloucestershire Education Team and facilitated by the Care Home Support Team.

It was these trainers who inspired and motivated me to become a trainer myself. They made me realise that even those with limited knowledge in a subject area can learn new things with patience and guidance.

I believe that everyone has the right to learn and to enhance skills that they already have. And so I am proud to say that I now have this opportunity in my new role as Kew Care Group Trainer, to share all that I know, learn new things myself and pass it on to the great teams that we have in our four homes.

Outside of work. I live with my Husband, Steve. And enjoy spending my free time with him and socially with all of our friends.