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Meet the team

The Kew Care Group is operated by Josie Dalli and has grown slowly since she started it in 2003. Josie is a physiotherapist with a long-standing special interest in elderly care and rehabilitation. She has worked in elderly care homes for many years. Helen Haughton is the Regional Manager who oversees the Bristol and Gloucester homes and she has a very wise head on young shoulders, supporting the management teams to support the staff to support you the service users.

The staff team at Kew Care Group homes and in the management teams are highly valued through the continuous professional development and regular supervision and appraisal. They are the key to the community of each home and their passion for what they do shows in the care that they provide. 

Cleeve Lodge

RISA BIGGS - Registered Manager, Cleeve Lodge

I am Cerisa Biggs, known as Risa, Registered Manager at Cleeve Lodge Residential Home in Downend. We care for adults over the age of 65 who require support with their daily living or who simply require companionship.

 I first started working in care in 1998 and moved to Cleeve Lodge in 2008. I have NVQ Level 2&3 in Health & Social Care and achieved my Level 5 Diploma in Leadership & Management early this year 2018.

Outside of work, I live with my partner, Aaron of 15 years, and my children Lewis (14), Kieran (12) and Sophie (11). My household is very busy and noisy with my children and two dogs but I wouldn't change it for anything. My children forever make me smile. The most important lesson that I have learnt has been that working in a team achieves much more than working in isolation. The best piece of advice that I was once given was to believe in myself as I can achieve great things.

Manor Cottage

RAYNA POWELL - Manager, The Manor Cottage

My name is Rayna Powell and I am the manager of The Manor Cottage Residential Home in Frenchay. We as a team are dedicated to fulfilling our residents lives in the best way possible, We go above and beyond to cater to each individual needs.

I am currently undertaking my level 5 Diploma in Leadership and Management. I have already gained my NVQ 3 in Health and Social Care. I first started working in care in 2006, I moved to our sister home Cleeve Lodge in 2011, where I found the confidence to progress my career and work my way up through different job roles. I moved to The Manor Cottage in 2016.

Outside work, I live with my Husband and two beautiful children, my family is my life. The Most important lesson that I have learnt is to “Face your Fear” Fear can hold us back from experiencing everything that life has to offer! The Best piece of advice that I was once given was to “NEVER GIVE UP ON YOUR HOPES AND DREAMS”.

Green Willow

BERNIE ALLFREY - Manager, Green Willow

I am the manager of Green Willow Care Home in East Preston. Green Willow is a hotel standard ‘home from home.’ Our team are dedicated to upholding the reputation we have built in recent years. I have worked at Green Willow for almost six years. In that time I have progressed from completing a level 3 in Health and Social Care, then Level 4 and finally my Level 5 in Leadership and Management. I have always been passionate about the Home, our wonderful residents and delivering the best care for them. 

Outside of work, I have 5 grown up children and 4 grandchildren, as well as my partner, Paul and my cat, Felix. I enjoy living a healthy lifestyle, keeping fit and am a bit of an environmentalist. Having said that I do enjoy the odd gin and tonic or three! I live my life with this quote in mind: ‘We do not inherit the Earth from our ancestors, we borrow it from our children.’

Westbourne Care Home

MICHELLE HAYWOOD - Registered Manager, Westbourne

I have worked in health and social care all of my working career, I started off as a carer in a Nursing home at the age of 17 and then went on to do my nurse training, I have worked in a variety of settings including orthopaedics and community nursing. I was born in the West Midlands and lived there until I moved to Scotland where I resided for 20 years, during my time in Scotland I worked for the local authority in the community care team, I assessed people for care packages and care home placements. I became manager of the team and worked for the local authority for 15 years. I then made the brave decision to become a registered manager and managed a care home in Scotland for a period of eight months, it was the best move I made, I love the role and find it very fulfilling. I like the mix of management and care, and that I get to be part of the residents day to day life. I moved back to England in 2016 and became the registered manager of a nursing home in Witney, Oxfordshire. 

I live with my husband John, our two dogs Charlie and Gabby and cat Tia in the Forest of Dean. We have tow grown up sons who both live away from home. I love it when we all get together as a family. I enjoy visiting different places on holiday but my favourite destination is Thailand.

I believe we all should have a purpose in life and make every moment matter, regardless of age or disability.

Kew Care Group

JOSIE DALLI - Operations Director, Kew Care Group

I am the Operations Director of Kew Care Group and I support all the residents and the teams of staff at our four homes. I visit the homes regularly to check quality, to offer support and to share new initiatives.

I am a physiotherapist by training and I have always loved working with the elderly. I went back to the NHS after having kids but decided that Care Homes would give me the perfect flexibility and the group started in 2002. I love my job and the ever-evolving challenges that it brings. My husband Dominic works in the City of London and he is also a director of the Care Home business. His skills ensure that the homes run like clockwork and meet all the right budgets. 

I also love my family and my children Luke and Grace who are moving into teenage-hood and keeping me on my toes. We also have a dog and a cat. I love walking and working in my garden. We go on holiday to Portugal every year and love travelling further afield when we can.

The best piece of advice that I have ever read is in a quote from Maya Angelou – “People will forget what you said, people will forget what you did, but they will never forget how you made them feel” and I try to remember this at work and at home!

KARA MORALLY - PA and website management, Kew Care Group

I manage the Kew Care Group website keeping the world up to date with the news and events happening in all four homes. Each week we give you a sneak preview into the lives of our residents and staff, sharing, seasonal events, birthdays and anniversaries, fun activities and other special moments. We also have a page on that I manage weekly, besides looking after the website I also act as PA to Josie Dalli at Kew Care Group assisting her in and out of the office.

Before working for Kew Care Group I worked as a nanny looking after Luke and Grace, Josie and Dominic’s children. Childcare is my first love and I have had the opportunity and privilege to work in this field in many different settings, and still do. I was offered by Josie to take on the role of PA and website management, once the children became older and I jumped at the chance to move into this role and develop new skills but, also stay close and connected to the family that had become just that to me.

Life has taught me- “When one door closes, another one opens” Alexander Graham Bell and also to “hang on tightly and let go lightly” John Denver.

HELEN HAUGHTON - Operational Manager, Kew Care Group

I am Helen Haughton, I support the Homes in the Kew Care Group as Regional Manager. I started working in health & social care in 2001 when I graduated from Cardiff University and joined Kew Care Group in 2008 shortly after the purchase of the Home.

I initially intended to teach primary aged children but after working in Care Homes during holiday periods was drawn to elderly care. I have a BA degree in Education and achieved my Level 5 Diploma in Leadership & Management in 2013.  

Outside of work, I live with my two children, Molly and Jack. They challenge me every day and make me proud. Our household also consists of two cats, Bella & Loki and 4 guinea pigs. We live a bit of 'The Good Life' growing as many fruit and vegetables as we can and they rarely make it to the kitchen without being eaten first.

We enjoy travelling as much as possible, both throughout the UK camping and abroad for long weekends. Most enjoyable was a recent trip exploring Sorrento, Capri & Pompeii and a camping trip to Devon last year watching the spectacular meteor shower. I love to sing along to catchy tunes, but rarely know who is actually singing. The most important lesson learnt has been that it takes a lot more energy to be bitter than to move on. The best piece of advice that I was once given was to teach and mentor others and they will be the best reflection of you.